Common issues when using a network license
- No license available at the moment
If all licenses are in use, a message appears to indicate this when you start up the Workbench (figure 1.19).
Figure 1.19: When there are no available network licenses for the software being used, a message appears to indicate this.You will need to wait for at least one license to be returned before you can continue to work with a fully functional copy of the software. If running out of licenses is a frequent issue, you may wish to discuss this with your administrator.
Clicking on the Viewing Mode button in the dialog allows you to run the CLC Genomics Workbench for viewing data, and for basic analyses, import and export.
- Lost connection to the CLC Network License Manager
If the Workbench connection to the CLC Network License Manager is lost, you will see a
dialog like that shown in figure 1.20.
Figure 1.20: This Workbench was unable to establish a connection to obtain a network license.If you have chosen the option to Automatically detect license manager and you have not succeeded in connecting to the CLC Network License Manager before, please check with your local IT support that automatic detection is possible at your site. If it is not, you will need to specify the settings, as described earlier in this section.
If you have successfully contacted the CLC Network License Manager from your Workbench previously, please contact your local administrator. Common issues include that the CLC Network License Manager is not running or that network details have changed.
There may be situations where you wish to use a different license or view information about the license(s) the Workbench is currently using. To do this, open the Workbench's License Manager (figure 1.21) using the menu option:
Help | License Manager (
)
Figure 1.21: License information and license-related functionality is available in the Workbench License Manager.
The Workbench's License Manager can be used to:
- See information about its license (e.g. the license type, when it expires, etc.)
- Configure the connection to a CLC Network License Manager. Click on the Configure Network License button at the lower left corner to open the dialog seen in figure 1.17.
- Upgrade from an evaluation license. Click on the Upgrade Workbench License button to open the dialog shown in figure 1.2.
- Export license information to a text file.
- Borrow a license from a CLC Network License Manager when network licenses are in use.
If you wish to switch away from using a network license, click on the button to Configure Network License and uncheck the box beside the text Enable license manager connection in the dialog. When you restart the Workbench, you can set up the new license as described in Licenses.