Where logs or configuration information are unlikely to be relevant to your questions, please feel free to email the Support team directly at [email protected].
The bug report generated when you click on the report a bug link includes the following information:
- CLC Server log files
- A subset of the audit log showing the last events that happened on the CLC Server
- The CLC Server configuration files
No password information is included in the bug report.
In a job node setup you can include the information from the job nodes by checking the Include comprehensive job node info checkbox in the Advanced part of the dialog.
The process of gathering the information for the bug report can take a while, especially for job node setups.
If a CLC Workbench user experiences a server-related error, it is also possible to submit a bug report from a Workbench error dialog if they are presented with one. The same archive is included as when submitting a bug report from the server web interface.
All data sent to [email protected] is treated confidentially.