Contact information and citation

CLC Genomics Workbench is developed by:

QIAGEN Aarhus
Silkeborgvej 2
Prismet
8000 Aarhus C
Denmark

http://www.qiagenbioinformatics.com

Email: ts-bioinformatics@qiagen.com

The QIAGEN Aarhus team is continuously improving CLC Genomics Workbench with your interests in mind. We welcome all requests and feedback from users, as well as suggestions for new features or more general improvements to the program.

Getting help via the workbench

If you encounter a problem or need help understanding how CLC Genomics Workbench works, and the license you are using is covered by our Maintenance, Upgrades and Support (MUS) program (http://www.qiagenbioinformatics.com/maintenance-and-support/), you can contact our customer support via the workbench by going to the menu option:

        Help | Contact Support

This will open a dialog where you can enter your contact information, and a text field for writing the question or problem you have. On a second dialog you will be given the chance to attach screenshots or even small datasets that can help explain or troubleshoot the problem. When you send a support request this way, it will automatically include helpful technical information about your installation and your license information so that you do not have to look this up yourself. Our support staff will reply to you by email.

Other ways to contact the support team

You can also contact the support team by email: ts-bioinformatics@qiagen.com

Please provide your contact information, your license information, some technical information about your installation , and describe the question or problem you have. You can also attach screenshots or even small data sets that can help explain or troubleshoot the problem.

Information about how to to find your license information is included in the licenses section of our Frequently Asked Questions (FAQ) area: https://secure.clcbio.com/helpspot/index.php?pg=kb. Information about MUS cover on particular licenses can be found by https://secure.clcbio.com/myclc/login.

How to cite us

To cite a CLC Workbench or Server product, use the name of the product, the version number and add (QIAGEN) to it. For example CLC Main Workbench 20.0 (QIAGEN) or CLC Genomics Workbench 20.0 (QIAGEN). If a location is required by the publisher of the publication, use (QIAGEN, Aarhus, Denmark).

In the References, cite our web site www.qiagenbioinformatics.com according to the preferences of the particular journal you will publish in.