Bug reporting

Please contact our Support team if you have problems with the installation and configuration of your CLC Server. To do this, please submit a bug report from the web client by clicking on the report a bug link in the top right corner. This opens a bug report dialog (figure 20.3 ). Enter the relevant information with as much detail as possible. If the server has access to the internet, click on the Submit Bug Report button to send the report directly to QIAGEN Bioinformatics Support.

If the server does not have access to the internet, click on Download bug report to create a zip file that you can attach to an email you send to ts-bioinformatics@qiagen.com from a machine connected to the network.

In a job node setup you can include the information from the job nodes by checking the Include comprehensive job node info checkbox in the Advanced part of the dialog.

The process of gathering the information for the bug report can take a while, especially for job node setups.

A bug report submitted using the method suggested above will include server logs, configuration information, and an excerpt of the audit log, which are often helpful in tracking down problems.

If a CLC Workbench user experiences a server-related error and they submit a bug report from the Workbench error dialog, the same archive will be included.

Image bugreport
Figure 20.3: Submitting a bug report.

All data sent to ts-bioinformatics@qiagen.com is treated confidentially. No password information is included in bug reports submitted via CLC software.

Where logs or configuration information are unlikely to be relevant to your questions, please feel free to email the Support team directly at ts-bioinformatics@qiagen.com.