Common issues when using a network license
- No license available at the moment
If all licenses are in use, you will see a dialog like that shown in figure 23.13 when you start up the
Workbench.
Figure 23.13: This window appears when there are no available network licenses for the software you are running.You will need to wait for at least one license to be returned before you can continue to work with a fully functional copy of the software. If running out of licenses is a frequent issue, you may wish to discuss this with your CLC License Server administrator.
Clicking on the Viewing Mode button in the dialog allows you to run the CLC Workbench for viewing data, and for basic analyses, import and export. Please see Viewing Mode for further details.
- Lost connection to the CLC License Server
If the Workbench connection to the CLC License Server is lost, you will see a
dialog like that shown in figure 23.14.
Figure 23.14: Here, the Workbench is unable to establish a connection to a CLC License server.If you have chosen the option to Automatically detect license server and you have not succeeded in connecting to the CLC License Server before, please check with your local IT support that automatic detection will be possible to do at your site. If it is not, you will need to specify the CLC License Server settings, as described earlier in this section.
If you have successfully contacted the CLC License Server from your Workbench previously, please consider discussing this issue with your CLC License Server administrator or your local IT support, for example, making sure that the CLC License Server is running and that your Workbench is able to connect to it.
Help | License Manager (
)
The license manager is shown in figure 23.15.
Figure 23.15: The license manager.
This dialog can be used to:
- See information about the license (e.g. what kind of license, when it expires)
- Configure how to connect to a license server (Configure License Server the button at the lower left corner). Clicking this button will display a dialog similar to figure 23.11.
- Upgrade from an evaluation license by clicking the Upgrade license button. This will display the dialog shown in figure 2.2.
- Export license information to a text file.
- Borrow a license
If you wish to switch away from using a network license, click on the button to Configure License Server and uncheck the box beside the text Enable license server connection in the dialog. When you restart the Workbench, you can set up the new license as described in Licenses.