Bug reporting
When contacting AdvancedGenomicsSupport@qiagen.com regarding problems on the server, you will often be asked for additional information about the server set-up etc. In this case, you can easily send the necessary information by submitting a bug report:Log in to the web interface of the server as administrator | report a bug (at the top right corner) | Enter relevant information with as much detail as possible | Submit Bug Report
You can see the bug report dialog in 9.2.
Figure 9.2: Submitting a bug report.
The bug report includes the following information:
- Log files
- A subset of the audit log showing the last events that happened on the server
- Configuration files of the server configuration
In a job node set-up you can include all this information from the job nodes as well by checking the Include comprehensive job node info checkbox in the Advanced part of the dialog.
If the server does not have access to the internet, you can Download bug report. This will create a zip file containing all the information and you can pass that on to QIAGEN support. If the server has access to the internet, you can Submit Bug Report.
Note that the process of gathering the information for the bug report can take a while, especially for job node set-ups. If a Workbench user experiences a server-related error, it is also possible to submit a bug report from the Workbench error dialog. This report will include the same archive as when submitting a bug report from the web interface. All data sent to AdvancedGenomicsSupport@qiagen.com is treated confidentially.
No password information is included in the bug report.